Returning is Easy
When you shop at levi.com
We hope you love your Levi Strauss & Co. product, but if you’re not completely satisfied, you can return merchandise within 60 days of purchase.
There are three easy ways to make your Levi.com return:
Still unsure how to make a return? Contact us!
If you receive a damaged or defective item, please get in touch with our Customer Service team right away and we'll send you a replacement (provided we hear from you before an item has sold out). You can reach the team at 1.866.860.8907.
If you'd rather return the item, call us so that we can make sure you don't have to pay for return shipping.
If an item proves defective in workmanship or materials within 14 days, our Customer Service team will be happy to assist you. This applies only to normal wear and does not apply to misuse, accidental damage, or changing your mind.
Before contacting Customer Service, have your order number ready - you can find your order number by logging in to your Levi.com account or checking your confirmation email or packing slip. And of course, please be ready to describe the damage or defect.
We will process your refund within 7 business days after receiving your return. During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes.
Refunds will be issued to the original form of payment. Shipping and handling costs and other additional charges are non-refundable unless something is incorrect with your order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Gift returns will be refunded to the original purchaser.