Returning is Easy
When you shop at levi.com
We hope you love your Levi Strauss & Co. product, however if you’re not completely satisfied, you can return merchandise within 60 days of purchase.
There are three ways to make your Levi.com return:
If you receive a damaged or defective item, get in touch with our Customer Service team right away and we'll send you a replacement (provided we hear from you before an item has sold out). You can reach the team at 1.866.860.8907.
If you'd rather return the item, call us so that we can make sure you don't have to pay for return shipping.
If an item proves defective in workmanship or materials within 14 days, our Customer Service team will be happy to assist you. This applies only to normal wear and does not apply to misuse, accidental damage, or changing your mind.
Before contacting Customer Service, have your order number ready - you can find your order number by logging in to your Levi.com account. And of course, please be ready to describe the damage or defect.
We will process your refund within 7 business days after receiving your return. During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes. Refunds will be issued to the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Gift returns will be refunded to the original purchaser.
We want you to absolutely love your Levi’s purchase. If you’re not completely satisfied, you can return all merchandise within 60 days of purchase.
We are pleased to offer flat fee returns for our Canadian customers via our international shipping partner, i-Parcel, a UPS company. A $20(CAD) fee per return will be deducted from your return credit when the merchandise return credit is issued to the original method of payment. We will handle all customs formalities and delivery back to our fulfillment center in the United States.